Questions
The details, thoughtfully answered.
A clear starting point for planning. Your proposal confirms the exact terms for your event.
Where do you cater?
We deliver across Taipei City, and nearby venues are possible on request. Each request is checked against the actual delivery route, arrival time, building access, and service requirements.
How many guests can you accommodate?
We cater for 10 to 100+ guests, from small meetings to company events. Kitchen capacity, menu format, venue, and staffing are confirmed for the requested date.
What does catering cost?
Your quote covers food, portions, delivery, equipment, setup and any staff. Where we publish an example, you see its typical range. Otherwise we email the exact price after checking your date and menu. We never treat an automatic estimate as a confirmed quote.
How fast will I hear back?
You see a confirmation and reference number as soon as you send. Requests sent before 6pm Taipei time get the exact quote by email the same day. Later requests get it by midday the next day.
What do the Classic, Signature and Prestige packages include?
Classic: drop-off in an agreed window with disposable serveware. Signature: delivery and buffet setup with reusable serveware, collected after. Prestige: setup plus staff who stay to serve and clear, reusable serveware and table decoration. You can change the dishes in any package.
Drop-off, setup or staff: what is the difference?
Drop-off: we deliver the food ready to serve and your team serves and clears. Setup: we also set up the buffet and serving equipment, then leave and collect later. Staff: we set up and our team stays to serve and clear.
Disposable or reusable containers?
Choose either on each option, or leave it and we suggest one. Reusable containers are collected after the event. Any charge or deposit is shown in your quote.
Can you decorate the tables?
Yes. Tick table decoration on any option. It is priced as its own line in your quote.
Can you keep food hot or cook on site?
Tell us under Customize when you compare options. Hot holding, venue kitchen use and on-site cooking depend on equipment, staffing and what the venue allows, and are confirmed in your proposal.
Can you accommodate allergies?
Share the specific ingredients of concern. Our team must verify suitability and handling with the supplying kitchen; a menu label alone does not confirm allergy safety.
How much notice do you need?
We need at least 7 days' notice. Shorter notice is possible on request, depending on the menu and how busy the kitchens are that day. The proposal confirms a feasible timeline.
When is my event booked?
An inquiry or draft quote is not a booking. The team confirms the quote acceptance, payment requirements, restaurant availability, venue access, and delivery and service plan before issuing booking confirmation.
Can I speak with a person?
Yes. Phone: +886-2-2872-1848. Email: eddyscantina@gmail.com. When you send a request, tap “Prefer a call back?” and our team will call you. The team handles dietary questions, changes, payments and final confirmations.
What are the cancellation terms?
Lead times, payment terms, and cancellation conditions depend on the menu, supplier, and service scope. They will be clearly included in your proposal before acceptance.
Planning a gathering
Tell us about your occasion.
Compare up to three menu options and get your exact quote by email the same day.