Privacy
Privacy notice
How Taipei Catering collects, uses and protects the personal data you share when you plan catering with us.
Who we are
Taipei Catering ("we", "us") runs taipeicatering.com and arranges catering for events in Taipei. We are responsible for the personal data described in this notice.
What we collect
In PDPA terms these are identification data (C001) and, for payments, financial data (C002).
- Quote requests: guest count, the event date if you give one, service level, occasion, menu options and dishes, budget, timing, venue and dietary notes.
- Contact details: your name, email, phone number if you give one, company if you give one, and anything you write in the notes.
- Chat messages: what you write to the chat assistant, and the event details you share there.
- Booking and payment records: the quote you accept, payment requests we send, and whether and when a payment arrived.
- Team sign-in: for our own team members only, the work email address used to sign in.
- Allergies and health needs: if your dietary notes mention allergies or other health needs, we use them only to prepare your food safely. You can leave them out, and by including them you agree to that use.
- Technical data: your IP address and basic request details, which our hosting provider processes to deliver the site securely and block abuse.
Why we use it
- To answer your request and send you a quote.
- To plan, prepare and deliver your event if you book.
- To send payment requests and keep the records the law requires.
- To keep the website and our systems secure.
We use your data only for these purposes (PDPA specific purposes 069 contracts, 090 customer management and service, and 148 online and e-commerce services). We do not sell it and we do not use it for advertising.
The chat assistant
The chat on this site is an AI assistant, and it says so. It answers from answers our team has reviewed. By default its replies are rule-based. When we switch on AI replies, your messages are sent to Google's Gemini service to draft an answer, and every draft is checked by rules before you see it.
The assistant can show a tentative estimate. An estimate is not a quote. The assistant never decides a price, a booking, a discount or whether food is safe for an allergy. A person on our team reviews and approves each quote and booking.
We store chat transcripts so our team can read them and reply. Your name and contact details are added only when you choose to send the chat to our team and agree to that. A chat reference is kept in your browser tab so the conversation survives a reload.
Your quote on your device
While you build a quote, your choices (guests, date, service, budget, timing and dishes) are saved in your browser's local storage so you can come back later. You can also copy a link that carries those choices, so anyone you share it with can see them. Your name and contact details are never saved there or put in the link. We receive your choices only when you press Send.
How we contact you
We use your email, LINE or phone only to handle your request: to send the quote, confirm details, arrange the event and request payment. We do not send marketing messages unless you opt in separately, and you can withdraw that at any time.
Payments
Payment requests show our bank transfer details. This website does not take card payments and never asks for your card or bank login. We record the amount and date of each payment so we can match it to your booking.
Who can see your data
- Our team: only approved team members, who sign in with a single-use link sent to their work email. Each role sees only what it needs.
- Cloudflare: hosts this website, protects it, stores inquiries in its database service and delivers team sign-in emails.
- Our business system: runs on our own server and connects to the website through an encrypted Cloudflare tunnel. Quotes, bookings and payment records are kept there.
- Google (Gemini): only when AI replies are switched on, to draft chat answers.
- Our email provider: to send quotes and replies.
- Partner kitchens and delivery staff: only the event details they need, such as time, venue, menu, dietary notes and an on-site contact.
- Authorities: only when the law requires it.
Where, how long and how we use it
We use your data in Taiwan. Our service providers may process it on their networks in other countries, under their own security and privacy commitments.
We use it by automated means (our website and business system) and by hand (our team reading and replying), only for the purposes above and only with the recipients listed in this notice.
- Inquiries and chat transcripts: up to 24 months after our last contact with you, unless they become part of a booking or the law requires longer.
- Bookings, invoices and payment records: as long as Taiwan's tax and accounting laws require.
- Marketing consent: until you withdraw it.
- Data saved in your browser: until you clear it or start a new quote.
Your rights
Under Taiwan's Personal Data Protection Act you can ask us to:
- let you see your data or give you a copy,
- correct or complete it,
- stop collecting, processing or using it,
- delete it.
We reply to a request to see or copy your data within 15 days, and to a request to correct, stop or delete within 30 days. If we need more time we will tell you why, and the Act allows one extension of the same length. We may need to confirm it is really you before we act. If we must keep some records by law, we will tell you which ones.
To use any of these rights, contact us:
- Phone: +886-2-2872-1848
- Email: eddyscantina@gmail.com
You can also send a privacy request through our request form.
If you choose not to give us data
You can browse the site and build a quote without giving us anything. Without contact details we cannot send you a quote or reply, and without dietary notes we cannot plan for them.
Security
All traffic uses HTTPS. Team access is limited by role, and our audit records keep reference numbers and counts, not the contents of your messages.
Children
Our service is for adults organizing events. It is not aimed at children, and we do not knowingly collect data from them.
Changes to this notice
We will update this page when what we do changes, and change the effective date below.
Effective date: 2026-10-07